Return and Refund Policy

We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.

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Return Eligibility

You can return an item within 14 days from the delivery date. To qualify:

• We accept Returns of Both Defective and non-defective products

• We also accept return of new and slightly used products

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How to Request a Return

1. Reach Out First
   Contact us at support@bmew.shop or call +44 7529 639711. If your item is damaged or defective, include clear photos and a short description.

2. Wait for Instructions
   We’ll review your request and send you return instructions. Please don’t ship anything back until you receive approval.

3. Return the Item
   Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.

4. Return Method
   In Store, At a drop-off location or By mail

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Refund Process

• After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days

• You’ll receive a full refund, including original shipping and handling fees

• We never charge restocking fees

Wrong or Damaged Items

• If the item you received is defective, damaged, or incorrect, email us with a photo

• No need to return it, we’ll send you a replacement or issue a full refund, whichever you prefer

Exchanges

We do not offer exchanges on any items.

If you wish to replace an item, we recommend returning the original product (if eligible under our return policy) and placing a new order for the desired item.

For assistance, please contact our support team before returning any item.

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Need Help?

We’re always ready to assist :